Cloud Support Specialist

Skill: Cloud Technology (Azure)

1. Can you explain the core components of Azure's infrastructure?
2. How do you approach Azure network security?
3. What strategies do you use for Azure backup and disaster recovery?
4. How would you optimize performance for an Azure-hosted application?
5. Can you explain Azure's compliance and data protection features?

Skill: Multi-Tier Support

1. How do you prioritize support tickets in a multi-tier environment?
2. Can you give an example of a complex issue you resolved that required multiple support tiers?
3. How do you ensure consistent service quality across all support tiers?
4. Can you describe a time when you improved a multi-tier support process?
5. How do you ensure knowledge sharing between different support tiers?

Skill: Performance Monitoring and Troubleshooting

1. How do you approach troubleshooting performance issues in a cloud environment?
2. How do you approach root cause analysis for performance issues?
3. Can you describe a complex performance issue you resolved and how you approached it?
4. What's your approach to performance tuning for cloud-native applications?
5. How do you approach performance optimization in a multi-cloud environment?

Skill: SQL and Data Analysis

1. How do you optimize SQL queries for better performance?
2. Can you explain the concept of indexing in databases?
3. How do you approach database schema design?
4. Can you explain the concept of SQL injection and how to prevent it?
5. How do you handle database backups and recovery?

Skill: Data Visualization

1. Can you describe a complex dashboard you've created?
2. How do you approach data cleaning and preparation for visualization?
3. How do you incorporate storytelling elements in your data visualizations?
4. How do you optimize dashboard performance?
5. How do you approach data modeling in Power BI or Tableau?

Additional Notes

1. Assess the candidate's ability to work in a team environment and collaborate with diverse groups.
2. Evaluate their problem-solving skills through scenario-based questions.
3. Gauge their adaptability to new technologies and willingness to learn.
4. Assess their communication skills, especially in explaining technical concepts to non-technical stakeholders.
5. Evaluate their experience with cloud system auditing and security practices.