Terms & Conditions

These PILLAR TERMS AND CONDITIONS is a master agreement and consists of the general terms and conditions set forth herein, and governs and incorporates an applicable ordering form (an “Order Form”) or an applicable statement of work (a “Statement of Work”) (collectively, the “Agreement”), by and between Pillar (“Pillar”), and the customer party as set forth on an applicable Order Form (“Customer” and with Pillar, each a “Party” or collectively, the “Parties”). The Agreement is effective as of the date set forth on the applicable Order Form (“Effective Date”).

Section 1. Software Services

License Grant. Provided that Customer pays all the required fees under the Agreement and complies with all other terms of the Agreement, Pillar hereby grants to Customer a non-exclusive, terminable, non-transferable right and license to access and use the Pillar software platform (the “Software Services”) pursuant to the Agreement, in and under Pillar's intellectual property rights.
Restrictions. Customer shall not use the Software Services beyond the scope of the rights granted in the Agreement. Customer shall be solely liable for its users’ and customers’ access to the Software Services and any misuse of the Software Services by any of Customer’s workforce personnel. Customer shall not directly or indirectly alter, modify, adapt, translate, copy, distribute, reverse engineer, decompile, disassemble, or create any derivative works of the Software Services. Customer shall not remove, modify or obscure any copyright, trademark or other proprietary rights notices that are contained in the Software Services.

Section 2. Customer’s Obligations

Customer shall comply with all applicable local, state, federal, and foreign laws, treaties, regulations, and industry standards, applicable to Customer’s use of the Software Services, including without limitation those related to privacy, electronic communications, and anti-spam legislation.
To the extent any data, reports, information or content of/from Customer or Customer’s users (collectively, the “Customer Content”) that is provided to Pillar, and includes personal information, biometric information, or personally identifiable information (the “Personal Data”), Customer is solely responsible: (i) for such Personal Data, including the accuracy thereof, and the means by which such Personal Data is acquired, collected, retained, or otherwise processed by Customer, including any activities conducted by Pillar as directed or instructed by Customer, in accordance with this Agreement; and, (ii) for securing all necessary consents to collect, retain, transmit, or otherwise provide Customer Content to Pillar, or instruct Pillar to collect, retain, transmit such Customer Content in connection with this Agreement.
Customer grants Pillar a non-exclusive, worldwide license to use Customer's logo solely for identifying Customer as a user of the Pillar software platform. Pillar agrees not to modify the logo without Customer's written consent. Customer warrants it has the authority to grant this license and that logo use won't infringe third-party rights. Customer may revoke this license at any time in writing. The logo's goodwill belongs exclusively to Customer.
Any consent required under Section 2 shall meet the requirements of applicable law.

Section 3. Payment Terms

Customer shall pay the fees as set forth on the Order Form in accordance with the payment schedule set forth on the Order Form.

Section 4. Intellectual Property Rights

Proprietary Rights. Customer acknowledges and agrees that Pillar retains sole and exclusive ownership of all right, title, and interest in and to the Software Services, including any update, modification, improvement, enhancement, or configuration made to the Software Services, regardless of who creates, suggests, and/or contributes in any such modification, improvement, enhancement, or configuration.
Customer Content. Customer acknowledges and agrees that in connection with this Agreement, Pillar may process and/or receive Customer Content. Customer shall own all title and intellectual property rights in and to the Customer Content and grants Pillar a worldwide license to use, host, store, reproduce, modify, and create derivative works from the Customer Content to perform its obligations under this Agreement.
Customer authorizes and agrees that Pillar may collect statistical, system, usage, and configuration data (the “Benchmark Data”) and such Benchmark Data shall be the property of Pillar. Pillar shall have the right to retain, use, distribute, sell, and otherwise exploit such Benchmark Data.

Section 5. Warranties

PILLAR DOES NOT MAKE, AND HEREBY DISCLAIMS, ANY AND ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. CLIENT ACKNOWLEDGES AND AGREES THAT ALL PILLAR TECHNOLOGY AND SERVICES ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS.

Section 6. Indemnification

Customer shall indemnify and defend Pillar, at Customer’s own expense, against any suit or proceeding brought against Pillar by a third party arising from or related to: (i) Customer’s violation of any law; or (ii) An allegation that the Customer Content or Pillar’s use thereof in accordance with the Agreement violates any law or regulation or infringes third party intellectual property rights or privacy rights.

Section 7. Limitation of Liability

IN NO EVENT WILL EITHER PARTY BE LIABLE FOR: (I) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR (II) LOSS OF USE, DATA, BUSINESS, REVENUES OR PROFITS (IN EACH CASE WHETHER DIRECT OR INDIRECT), EVEN IF SUCH PARTY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES ARE FORESEEABLE. EACH PARTY’S MAXIMUM AGGREGATE LIABILITY RELATED TO OR IN CONNECTION WITH THE AGREEMENT WHETHER UNDER ANY THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, WILL NOT EXCEED THE AGGREGATE AMOUNT OF FEES PAID BY THE CLIENT TO PILLAR UNDER THE AGREEMENT IN THE TWELVE (12) MONTHS PRECEDING SUCH CLAIM.

Section 8. Confidentiality

Each Party agrees not to use, disclose, sell, license, publish, reproduce or otherwise make available any nonpublic information (written, oral or electronic) disclosed by one Party to the other Party, including the terms and conditions of the Agreement (the “Confidential Information”) of the other Party to any third party, and further agrees not to use the Confidential Information of the other Party except and only to the extent necessary to perform their respective obligations under the Agreement.

Section 9. Term and Termination

The initial term of the Agreement shall be as set forth on the Order Form and shall renew as set forth on the Order Form, unless one Party provides written notice to the other Party at least ninety (90) days in advance of the end of the then-existing term that it does not wish to renew the Agreement.