Customer Experience Support Associate

Skill: Administrative Tasks and Phone-Related Job Functions

1. Can you describe a time when you had to handle a difficult phone call at work?
2. What strategies do you use to stay organized when handling multiple tasks?
3. How do you ensure accuracy in your administrative tasks?
4. What is your approach to handling customer complaints over the phone?
5. How do you handle a situation where you don't have immediate answers to a customer's questions over the phone?

Skill: Data Entry and Reporting

1. Can you describe a time when you had to create a complex report?
2. What software have you used for data entry and reporting?
3. What is your approach to handling data discrepancies?
4. What steps do you take to ensure you don't miss any details when handling data entry tasks?
5. How do you handle a situation where you don't have immediate answers to a data discrepancy?

Skill: Excellent Organizational and Follow-Up Skills

1. Can you describe a time when your organizational skills helped you manage your tasks efficiently?
2. Can you give an example of a situation where your follow-up skills resulted in a positive outcome?
3. What tools or strategies do you use to stay organized?
4. What is your approach to handling tasks that require immediate follow-up?
5. Can you describe a time when your follow-up skills helped you meet a tight deadline?

Skill: Ability to Excel in a Fast-Paced, Constantly Changing Environment

1. Can you describe a time when you had to adapt to a fast-paced work environment?
2. What strategies do you use to stay focused in a fast-paced environment?
3. What is your approach to handling tasks that change frequently?
4. What steps do you take to ensure you don't miss any details when working in a fast-paced environment?
5. Can you describe a time when your ability to adapt to a constantly changing environment helped you meet a tight deadline?

Skill: Proficient in Excel

1. Can you describe a time when you had to create a complex spreadsheet in Excel?
2. What Excel functions are you most comfortable with?
3. What is your approach to handling data discrepancies in Excel?
4. What steps do you take to ensure you don't miss any details when handling Excel tasks?
5. How do you handle a situation where you don't have immediate answers to a data discrepancy in Excel?

Additional Notes

1. Remember to assess the candidate's ability to work independently as well as part of a team.
2. Check for the candidate's willingness to work weekends, evenings, and overtime as needed.
3. Assess the candidate's ability to stand, bend, and squat for lengthy periods of time to file documents.
4. Check for the candidate's accurate typing skills of 40 wpm.
5. Assess the candidate's assertive, clear, and concise oral and written communication skills.